Terms of Service

Terms of Service

These terms govern your use of the DRAIS platform and outline the rights and responsibilities of both users and Xhenvolt as we work together to improve education.

Last updated: December 15, 2024 • Effective: January 1, 2025

Key Terms at a Glance

Essential points about using DRAIS and our educational platform

Educational Use Only

DRAIS is designed exclusively for legitimate educational purposes and school administration

Data Protection

We maintain strict data security standards and comply with FERPA, COPPA, and GDPR regulations

Fair Use

Users must comply with our acceptable use policy and respect intellectual property rights

Service Availability

We strive for 99.9% uptime with scheduled maintenance windows and transparent status updates

Table of Contents

Acceptance of Terms

By accessing or using the DRAIS platform, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this platform.

These terms apply to all users of the platform, including but not limited to school administrators, teachers, students, parents, and other authorized users. Your school or educational institution must have a valid subscription agreement with Xhenvolt for you to access the platform.

Important: These terms constitute a legally binding agreement. Please read them carefully before using DRAIS.

Definitions

"Platform" or "DRAIS"

The Digital Resource Administration and Information System software, including all associated websites, applications, services, and features provided by Xhenvolt.

"Educational Institution" or "School"

Any educational organization that has entered into a subscription agreement with Xhenvolt to use DRAIS for their school management needs.

"User" or "You"

Any individual authorized by an Educational Institution to access and use the DRAIS platform.

"Educational Data"

Any data or information input, uploaded, or generated through the use of DRAIS, including student records, grades, attendance, and other school-related information.

Description of Services

DRAIS provides comprehensive school management software designed to help educational institutions streamline their operations, manage student information, and improve educational outcomes.

Core Services Include:

  • • Student information management
  • • Attendance tracking and reporting
  • • Grade management and transcripts
  • • Parent-teacher communication tools
  • • Class and schedule management
  • • Fee management and billing
  • • Disciplinary record management
  • • Examination and assessment tools
  • • Staff management and payroll
  • • Analytics and reporting dashboard
  • • Mobile access and notifications
  • • Integration capabilities

Service Availability: We strive to maintain 99.9% uptime but may occasionally need to perform maintenance. We will provide advance notice of scheduled downtime.

User Accounts & Registration

Account Creation

User accounts are created and managed by your educational institution's authorized administrators. Individual users cannot directly create accounts without institutional approval.

Account Responsibilities

  • You are responsible for maintaining the confidentiality of your login credentials
  • You must notify your administrator immediately of any unauthorized account access
  • You agree to provide accurate and complete information when using the platform
  • You are responsible for all activities that occur under your account
  • You must comply with your institution's policies regarding platform usage

Account Security

Required Security Measures

  • • Strong, unique passwords
  • • Enable multi-factor authentication (MFA)
  • • Regular password updates
  • • Secure logout from shared devices

Security Violations

  • • Sharing login credentials
  • • Using compromised passwords
  • • Accessing others' accounts
  • • Bypassing security measures

Acceptable Use Policy

DRAIS must be used solely for legitimate educational and administrative purposes. You agree to use the platform responsibly and in accordance with applicable laws and regulations.

Acceptable Uses

  • Managing student information and academic records
  • Facilitating communication between educators, students, and parents
  • Tracking attendance, grades, and academic progress
  • Generating reports and analytics for educational improvement
  • Administering school operations and processes
  • Conducting legitimate educational research (with proper authorization)

Prohibited Activities

The following activities are strictly prohibited and may result in immediate account suspension or termination:

Security Violations

  • • Attempting to breach system security
  • • Unauthorized access to data or accounts
  • • Sharing login credentials with others
  • • Installing malware or harmful software
  • • Reverse engineering the platform

Data Misuse

  • • Using educational data for commercial purposes
  • • Sharing student information inappropriately
  • • Violating privacy and confidentiality rules
  • • Creating false or misleading records
  • • Bulk downloading sensitive data

Payment Terms

Payment terms are established through separate subscription agreements between Xhenvolt and educational institutions. Individual users do not have direct payment obligations.

Institutional Billing

  • • Annual or monthly subscription options
  • • Pricing based on student enrollment
  • • Volume discounts for large institutions
  • • 30-day payment terms for invoices

Service Interruption

  • • 30-day grace period for overdue payments
  • • Service suspension after grace period
  • • Data retention during suspension period
  • • Full restoration upon payment

Termination & Suspension

Grounds for Termination

We may suspend or terminate your access to DRAIS immediately, without prior notice, for:

  • Violation of these Terms of Service
  • Breach of your institution's subscription agreement
  • Suspected fraudulent, abusive, or illegal activity
  • Failure to comply with data protection regulations
  • Unauthorized access attempts or security violations

Effect of Termination

Upon termination, your right to access DRAIS ceases immediately. Your institution may export their data within 90 days of termination, after which data may be deleted according to our retention policy.

Disclaimers & Limitation of Liability

Service Disclaimers

DRAIS is provided "as is" without warranties of any kind. While we strive for excellence, we cannot guarantee that the service will be error-free or uninterrupted.

Limitation of Liability

To the maximum extent permitted by law, Xhenvolt's total liability for any claims arising from or related to DRAIS shall not exceed the amount paid by your institution for the service in the 12 months preceding the claim.

Important: We are not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.

Contact Information

Questions about these Terms of Service? Contact our legal team:

Legal Department

Email: legal@xhenvolt.com

Response time: Within 5 business days

Mailing Address

Xhenvolt Legal Department
350 5th Avenue, Suite 2500
New York, NY 10118
United States

Questions About Our Terms?

Our legal team is available to clarify any aspects of these terms and help ensure compliance with your institutional needs.